Terms of service

OVERVIEW
This website is operated by Own My Heart. Throughout the site, the terms “we”, “us” and “our” refer to Own My Heart. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein and available by hyperlink.

These Terms apply to all users of the site, including without limitation users who are browsers, customers, and/or contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, sell, resell or exploit any portion of the Service without our express written permission.
The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

3. PRODUCTS AND PRICING

All products available through our website are subject to availability.
We make every effort to display our products - including colors and materials - as accurately as possible. However, actual colors may vary slightly depending on your device screen.
Prices are shown in euros (€) and are subject to change without notice.

We reserve the right to limit the sale of our products to any person, region, or jurisdiction if necessary.

4. SHIPPING

We currently ship orders within Cyprus and Greece. Orders are processed and shipped within 24 hours (excluding weekends and holidays). Delivery times typically range from 4 to 9 working days, depending on destination and courier operations. You can find more details in our Shipping Policy.

5. RETURNS AND REFUNDS

We accept returns and refunds within 14 days from delivery, provided the item is unused, in its original packaging, and in the same condition in which it was received.
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photo proof at hello@ownmyheart.com

For full details, please refer to our Refund Policy.

6. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

7. THIRD-PARTY SERVICES

We may provide access to third-party tools or links over which we have no control. We are not responsible for the content, policies, or actions of third-party websites. Use of such services is at your own risk.

8. ERRORS AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or shipping details. We reserve the right to correct such errors and update information at any time without prior notice.

9. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our website will be uninterrupted, timely, or error-free. All products and services provided through our store are offered “as is” and “as available.” In no case shall Own My Heart, its owners, employees, or partners be liable for any indirect, incidental, or consequential damages arising from your use of the Service or purchase of any product.

10. GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Cyprus.

11. CONTACT INFORMATION

If you have any questions regarding our website, orders, or these Terms of Service, please contact us at hello@ownmyheart.com.

For the purposes of applicable law, Own My Heart is the operator and controller of this website and is responsible for all products and services offered through it.